Troubleshooting

If this table does not describe the error, contact the producer: link.si/td/service001/0324

Problem	Possible cause	Solution
The lever handle does not return to its original position.	The handle set is not correctly positioned.	Loosen the screw connections of the handle set. Fix the handle set according to the producer's instructions.
	The handle spindle is not accurately positioned.	Check the milling and drilling dimensions. If necessary, rework the routed pockets and holes.
	The product is defective.	Replace the product.
The key cannot be pulled out.	The cylinder lock is defective.	Contact the producer of the cylinder lock.
The door is stiff when locking and releasing.	The latch and the deadbolt of the main lock do not run smoothly into the striker plate or into the locking rail.	Adjust the frame parts. Carry out the functional test.
	The hook bolt and bolt of the auxiliary box do not run smoothly into the striker plate or into the locking rail.	Adjust the frame parts. Carry out the functional test.
	The routed pockets do not correspond with the specified dimensions.	Check the milling dimensions. If necessary, rework the routed pockets.
	The product is defective.	Replace the product.
The door does not lock automatically.	The multi-point lock is in day mode.	Adjustment of night mode.
	The supply voltage to the multi-point lock is interrupted.	Check the supply voltage.
	The magnetic sensor is defective.	Replace the drive.
	The position of the drive is not calibrated.	Carry out the reference run. Carry out the functional test.
	The drive is defective.	Replace the drive.
	The multi-point lock is defective.	Replace the multi-point lock.
The door does not unlock automatically.	The supply voltage to the multi-point lock is interrupted.	Check the supply voltage.
	The auto-coupling with the connected SI-BUS devices has not functioned.	Couple the connected SI-BUS devices.
	The magnetic sensor is not working.	Hold a magnet to the magnetic sensor. The drive moves to the locking position. Adjustment of residual airgap. Check the position of the magnet. If necessary, adjust the position of the magnet according to specification. Teach in the magnetic sensor once again. Carry out the functional test.
	The position of the drive is not calibrated.	Carry out the reference run. Carry out the functional test.
	With connected SIEGENIA access control system: the pulse control is deactivated in the SIEGENIA app.	Activate the pulse control in the app.
	With connected SIEGENIA access control system: the pulse duration in the app is set too long (t> 1s).	Adjust the pulse duration to t = 1 s in the app.
	The drive is defective.	Replace the drive.
	The multi-point lock is defective.	Replace the multi-point lock.
The drive does not couple itself automatically with the connected SI-BUS devices.	The drive is not set to factory settings.	Reset the drive to factory settings.
	The software of the drive is not updated.	Update the software of the drive.
	The connected SI-BUS devices are not set to factory settings.	Reset the SI-BUS devices to factory settings.
	The software of the connected SI-BUS devices is not updated.	Update the software of the SI-BUS devices.
An audible signal is emitted in case of automatic locking.	The wrong cylinder lock is installed.	Install a FZG cylinder lock.
	The cylinder lock is defective.	Contact the producer of the cylinder lock.
	The magnetic sensor is not working.	Open the door and hold a magnet to the magnetic sensor. Check whether it moves to the locking position. Adjustment of residual airgap. Check the position of the magnet. If necessary, adjust the position of the magnet according to specification. Teach in the magnetic sensor once again. Carry out the functional test.
	The supply voltage or the operating voltage is defective.	Check the ambient temperature. Check the supply voltage.
	The locking elements do not extend.	Too many consumers are connected to the supply voltage. Check the technical specifications. Check all milling and drilling dimensions. If necessary, rework the milling and holes. Check the door hinges. If necessary, adjust the door hinges. Carry out the commissioning again.
An audible signal is emitted in case of automatic release.	The wrong cylinder lock is installed.	Install a FZG cylinder lock.
	The cylinder lock is defective.	Contact the producer of the cylinder lock.
	The locking elements do not retract.	Release and open the door manually. Check all milling and drilling dimensions. If necessary: rework the milling and holes. Check the door hinges. If necessary, adjust the door hinges. Carry out the commissioning again.
	The supply voltage is defective.	Check the supply voltage.
	The operating voltage is exceeded.	Check the ambient temperature.
	There is an error in the control unit.	Contact your service partner.
	The wrong cylinder lock is installed.	Install a FZG cylinder lock.
	The cylinder lock is defective.	Contact the producer of the cylinder lock.
	The locking elements do not retract.	Release and open the door manually. Check all milling and drilling dimensions. If necessary: rework the milling and holes. Check the door hinges. If necessary, adjust the door hinges. Carry out the commissioning again.
	The multi-point lock does not work.	Contact your service partner.
	The connecting clamp is not correctly plugged into the drive bushing.	Check the plug connection.
	The magnetic sensor is not working.	Hold a magnet to the magnetic sensor. Check whether the drive moves to the locking position. Adjustment of residual airgap. Check the position of the magnet. If necessary, adjust the position of the magnet according to specification. Teach in the magnetic sensor once again.
	The locking elements are extended when the door is open.	Retract the locking elements prior to closing the door.