Troubleshooting

Problem

Possible cause

Solution

The sensor does not flash after the calibration.

The sensor has been erroneously calibrated.

The window handle is not detected when teaching in.

There is interference in the wireless signal

  • Remove the sources of interference
  • Check the distance from the nearest Thread repeater and if necessary decrease the distance
  • Check the distance from the home controller and if necessary decrease the distance
  • Check for faults with individual devices in the smart home network and if necessary restart devices

The window handle reports the wrong status

The batteries are flat.

There is interference in the wireless signal.

  • Remove the sources of interference
  • Check the distance from the nearest Thread repeater and if necessary decrease the distance
  • Check the distance from the home controller and if necessary decrease the distance
  • Check for faults with individual devices in the smart home network and if necessary restart devices

The sensor has been erroneously calibrated.

The sensor has been erroneously calibrated again.

The sensor was previously installed in another window.

Message in the app: "Sensor not accessible"

There is interference in the wireless signal.

  • Remove the sources of interference
  • Check the distance from the nearest Thread repeater and if necessary decrease the distance
  • Check the distance from the home controller and if necessary decrease the distance
  • Check for faults with individual devices in the smart home network and if necessary restart devices

The window handle has been reset to the factory settings.

In event of pre-mounted supporting piece: the sensor cannot be calibrated

The necessary magnetic cam on the window sash is seated in the wrong position.

The necessary magnetic cam on the window sash has not been mounted.